Can we order by phone?
Yes, just call us at 04.78.80.44.32 and you will be put in touch with an advisor to place your order easily.
I have the right to access and correct my personal data ?
Yes, in accordance with the Data-processing law and Freedoms of January 8, 1978, our Internet site was declared to the CNIL, under the number 1695401.
When is my registration validated?
As soon as your information is completed, you will receive an email confirming your registration. Stellagreen.fr is accessible only for professionals. Only companies with a current RC will be able to buy on Stellagreen.fr.
Is there a minimum order ?
There is no minimum order per unit or per color of products on the site.
What are the means of payment ?
You can make your payment either by credit card on the secure site of the CIC or by cash on delivery with a check. You select your method of payment during the validation of your order.
Do you require a Siret number to order ?
Yes, www.stellagreen.fr is reserved for professionals (hairdresser, jewelry, beautician, wellness, fashion ...), when you register it is mandatory to provide us with your SIRET number so that we can validate your registration.
An item on the invoice is missing, what should I do?
Contact us by phone or by mail. After checking with our services, we will establish you a credit note for the same amount or we will send you your items by post.
Can I change my account information at any time?
Yes, by clicking in the "My account" section.
I have lost my password and user: what should I do?
To retrieve these data click on the top right button Login - "Forgot your password" and insert the registration email address. In a few minutes you will receive an e-mail with the requested data: be careful that the e-mail does not end up in the junk mail.
I can't see the prices?
In order to see our very competitive rates you just have to register and wait for the validation of your account by our operator. Once your account Stellagreen.fr validated you will have access to our rates. The prices are exclusive of taxes and delivery. Stellagreen.fr is a wholesaler in jewels and accessories, and to allow a confidentiality to our customers we are obliged to validate your account.
I wish to receive the Stella Green paper catalog ?
Nothing simpler, just send us an email with your contact information. You will receive by mail the Stellagreen catalog.
Is it possible to order only one reference?
Yes, on Stellagreen.fr you have the possibility to order only one reference, there is no minimum order.
E You can of course order on www.stellagreen.fr from any country. We deliver every day everywhere in the world.
I have a special order to quote?
For all your special requests, such as products to be personalized with your Logo, products is very large quantity, or simply products not present on the site, you can make your requests by contacting us.
I can't reset my Stella Green account password?
This can happen if your account was created more than a year ago. Please contact technical support: firstname.lastname@example.org
For any additional questions, please fill out the contact form.